Refund policy

RETURN & EXCHANGE POLICY

 

Return Options

The Lucky One accepts eligible returns in-store or by mail to the following address:

The Lucky One 965 Memorial Blvd Picayune, MS 39466

 

Final Sale Items

The following items are considered Final Sale and are not eligible for return or exchange:

  • Fragrances
  • Accessories
  • Jewelry
  • Holiday Items
  • Leggings and Bras/Bralettes
  • Sale Items

 

Return Conditions

All eligible returned merchandise must be unworn, unwashed, and have the original tags attached. Items showing signs of wear, stains, cigarette smoke, deodorant, pet hair, or other odors will not be accepted.

The Lucky One reserves the right to refuse return or exchange that does not meet our return policy requirements.

 

Store Credit

Eligible merchandise may be returned for store credit within 14 days of the original purchase date. Store credit will be issued for the amount paid for the returned merchandise. Original shipping and handling fees are non-refundable and will not be included in the store credit.

 

Returns by Mail

Customers are responsible for all shipping costs associated with returning merchandise to The Lucky One. We recommend using a shipping service that provides tracking, as we are not responsible for returns lost in transit.

 

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us at sales@theluckyoneco.com within 3 business days of receiving your order. Your email must include a photo clearly showing the damage or defect.

Please not that items not reported within this 3-business-day period will no longer be eligible for a return or replacement under this policy. 

Please not that actual merchandise colors may vary slightly due to photography, lighting conditions, and differences in computer or mobile device screen settings. These variations are not considered defects. If you choose to return an item due to color variations, you will be responsible for the return shipping costs.

 

Incorrect Items Received

If you receive an incorrect item, please contact us as soon as possible. We will provide a prepaid return shipping label for the incorrect item. One the item has been received by The Lucky One, we will ship the correct item to you.

 

Thank you for shopping with The Lucky One! We appreciate your business and understanding of our return and refund policy.